Hire Administrator

We’re looking for a Hire Administrator to join a well-established engineering business in Sheffield, supporting a busy hire department and delivering a first-class experience to customers.

The Role

As Hire Administrator, you’ll play a key role in ensuring the smooth day-to-day running of the hire function. This is a varied and fast-paced position involving customer service, order processing, quotations, and coordinating hire equipment to meet customer requirements.

Key Responsibilities

• Answer incoming phone calls and emails in a professional and timely manner
• Process customer orders and hire transactions accurately
• Prepare and issue quotations promptly
• Input hire contracts onto the hire system, ensuring all information is accurate
• Organise dispatch and collection of hire equipment in line with customer requirements
• Liaise with Accounts to ensure pro forma payments are received before dispatch
• Coordinate with suppliers to arrange cross-hired equipment where required
• Maintain and update CRM records and databases
• Handle customer queries and resolve issues efficiently and professionally
• Support business development activity through customer follow-up and relationship building

About You

• We’re keen to speak to candidates with:
• Previous administration or customer service experience within a busy office environment
• Excellent communication and organisational skills
• Strong attention to detail and the ability to manage multiple tasks
• A proactive and flexible approach to work
• Good IT skills and confidence using internal systems and databases
• A professional and customer-focused manner

What’s On Offer

• Competitive salary (dependent on experience)
• Half day every Friday!
• Friendly, supportive working environment
• Opportunity to join a growing and well-established business